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Article Data
Article Ref
2891-RYIC-5537
Written By
Administrator
Date Created
Mon, 2nd Jul 2007
Updated By
Nick Frese
Date Modified
Mon, 31st Mar 2008
 
(Lost?)

   How do I return a product to Ace Glass?

Question 

How do I return a product to Ace Glass?

Answer 

 
First, you must call 1-800-223-4524 and get a Return Authorization (RA) number from our return specialist. Items returned without authorization will be refused. All items must be thoroughly cleaned before returning. Custom items are not returnable. Please make sure you pack the product carefully for return shipment. The RA number must be clearly marked on the outside of the box. Please call us first and we’ll be happy to help you. Here is our Return Policy, as printed in our General Catalog:
 
Returns and Repairs
Incoming material (returns or repairs) must be pre-approved by our Product Return Specialist. Please follow these steps to ensure our Receiving Department does not refuse your shipment.
  1. Contact ACE for an RA# (Return Authorization Number). 1-800-223-4524 (Vineland). E-mail: inquiry@aceglass.com.
  2. Once an RA# is given, properly pack the item(s) in an inner and outer box/carton and write the RA# on the outside of the box. All used items are to be thoroughly cleaned and defined in the assignment of an RA#.
  3. A 20% restocking fee will be assessed for returns (items ordered incorrectly or items no longer needed, etc.) unless arranged otherwise. ACE cannot accept responsibility for damage or destruction of glassware that occurs in your shipment to us. We strongly advise you to purchase additional insurance with your carrier.
  4. For Returns that are the result of your receiving the item(s) broken, ACE cannot accept responsibility for further damage or destruction of glassware that occurs in the return shipment due to improper packing.
  5. Repairs will be evaluated by our technicians. You will be advised if any pieces are beyond repair or cannot be ­salvaged economically. ACE cannot accept responsibility for further damage or destruction of any glassware that is damaged during return shipment.

Please Note:
ACE cannot accept responsibility
 for material sent in without
proper authorization.