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Article Data
- Article Ref
- 2891-RYIC-5537
- Written By
- Administrator
- Date Created
- Mon, 2nd Jul 2007
- Updated By
- Wallace Rogers
- Date Modified
- Tue, 20th Dec 2016
Article Actions
How do I return a product to Ace Glass?
Question
How do I return a product to Ace Glass?
Answer
First, you must call 1-800-223-4524 and get a Return Authorization (RA) number from our return specialist. Items returned without authorization will be refused. All items must be thoroughly cleaned before returning. Custom items are not returnable. Please make sure you pack the product carefully for return shipment. The RA number must be clearly marked on the outside of the box. Please call us first and we’ll be happy to help you. Here is our Return Policy, as printed in our General Catalog:
Returns and Repairs
Incoming material (returns or repairs) must be pre-approved by our Product Return Specialist. Please follow these steps to ensure our Receiving Department does not refuse your shipment.
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